10 Things to do for Your Biz in 2012 (the gloves come off)

Everyone is sharing their lists of things to do or not to do in 2012. I thought I’d share mine. I’m going to warn you, though, it’s not like any other marketing/business related list out there. And I also warn you, I’m not holding back on the language. I think someone needs to bitchslap the industry and today I’m just the broad to do it.

So, here is my list of what you should/should not do for your business in 2012…

1. If anyone talks about ROI or value propositions or anything else that smacks of weasel-in-a-suit when it comes to your marketing, run away. All that old shit is dead. Sure, you want to get the best bang for your buck, but most of the kind of marketing you do in your business is not quantifiable and the old MBA bullshit is just that… bullshit. First off, you are not selling widgets and much of that just doesn’t apply to service providers. Secondly, there are new tools every day–new ways to connect–and most don’t have any analog in the old world. Your marketing today needs to be honest, real, and a reflection of who you are. I sure as hell hope you are not a “suit.” Stay away from buzzwords–don’t use them and be skeptical of those who do.
2. Forget about old selling tools like “elevator speeches.” Look, no one gives a shit who you are or what you do when you shill. It’s totally off-putting to get the spiel–be that at a party or in an actual elevator. Car salesman-esque. Fake. Ew.
   My “elevator speech” is I’m a marketing consultant and lawyer for creative professionals. That’s it, because all I’m doing is answering the question “What do you do?” Why only this? Because I’m not pushing the sale (that is very old and disliked) and I leave space for a dialogue by NOT answering all the implied questions (see #3). I’m letting go of trying to control the interaction and in so doing get better results.
3. When meeting someone new, especially a target, after saying that you are a commercial photographer (or whatever), always follow it up with a question (or more than one) about the other person: Do you work on the Widget campaign? What other ones? Who’s your dream to work with? etc. And respond honestly to their responses and use follow-up questions: I love the Widget work–where did you find that actor? You are a hell of a lot more interesting to a potential target when you are interested in her/him, especially (in this context) his/her work (it’s good to do research on your targets ahead of time so you know enough to have questions).
4. Fuck SEO. Seriously, unless you are shooting weddings/portraits and/or your work is specifically related to your geography, fuck it (and even for those of you who do weddings, etc., don’t spend too much time at it).
   Google has 97% of search traffic and it manipulates its results something wicked (they are under investigation by the Federal Trade Commission for this). Really, it’s wasted effort. Moreover, good buyers are not using Google to find photographers. At best they may do an image search (mostly for inspiration, not to hire a photog) and then that’s going to be more about keywording your work than your site.
   Yes, we all know of someone who got a great gig from Google: and that person is the exception, not the rule. It’s like what we women do often with dating: we hear about the one friend of a friend who ended up getting happily married after the guy didn’t call forever and we think that can happen to us. We could get hit by lightening, too.
5. Stop whining. I’m tired of hearing “I can’t do that.” Yes, you can. It might be hard and it may be risky, but you can do it. I don’t care what it is, almost always you can find a way to do it. Get a set already. Business is hard and there are no guarantees. You want a guarantee, buy a blender. You want to be a creative pro? Accept that is tantamount to doing the flying trapeze, without a net. Let go and have fun with that. You chose to be an artist–stop whining about the risks.
   5.a. The answer to the question But what if someone doesn’t like it? is always Fuck ’em.
6. Shoot/make art for yourself, as often as you can. Don’t shoot/draw/create for any other reason (like to specifically make something for your portfolio) but rather shoot for the love of shooting and for making the work that excites you. Don’t worry if it’s good or right or what you should be doing, just make some damn art (see 5.a. above). That is your job and you have to do it for your business just as much as you have to pay your web hosting bill.
7. Stop doing generic promos. Your promos need to be a reflection of who you are and you are supposed to be a creative professional, right? So why the hell do you hide that? If you get a crazy idea and you love it, do it. Do it well (collaborate with a designer) and invest in your promotions, especially print or other tangible items. Yes, you can send postcards and email promos, but they are generally only better than nothing. A really original, creative, smart idea will break through the clutter. Some people won’t like it–find the ones who do (target well!) and for everyone else, see number 5.a. above.
   7.a. Do not ever call a client to follow up on a promo… I mean, don’t say “I sent you a promo, did you get it?” or “I sent you a promo, did you like it?”
8. Get out of your office/out from behind your computer and interact with people. Social media is a form of connection but it’s a weak one. You want to get work, you need to meet people in real life. Yes, that means making calls to set up meetings. It means traveling to the places where your targets are and meeting with them there. Oh, and at the end of any portfolio meeting, do NOT ask for a job on the spot. They hate that.
   Getting out also means going to events connected to your targets, like AIGA presentations or Ad Club events. Take people to lunch (or bring it with you), throw studio parties, put yourself out there. And have fun with it!
9. Register your damn copyrights. Yeah, this is me with my lawyer hat on but it’s one of the best things you can do for your business. The sooner you register, the better. It’s a long lecture as to why (statutory damages and attorneys’ fees, etc.) but trust me when I say that you don’t want to find later that someone has been using your work (and you will!) but that you can’t prove much in the way of damages and so get practically nada. That sucks.
10. I don’t care what any other consultant or photographer tells you, separate out your Usage Licensing Fee from your Creative (shoot) Fee. Better yet, make sure the License Fee is where most of the “cost” lies. As more and more work is getting ripped off you need to be able to prove the value of your license (even if you are going for statutory damages–it helps) and you cannot do that if you use a combined fee on your estimates and invoices. The other side will have a great argument that most of that number is the Creative/Shoot Fee and you get screwed a second time. Why do you think buyers say they want them combined? Because it benefits their companies, not you. They are protecting their asses–you need to look after your own.
    You can do this if you want to make sure not to piss off a buyer: on the cover/summary page of your estimate (and invoice!) you lump your numbers together into two main categories (Fees, Production Charges) so that there is a simple, one-page overview for the buyer to glance at. Inside, however, you break out every Fee and Production Charge, line item by line item, and make sure to line item the License Fee separately.
11. Yes, the list of 10 goes to 11… and the last is the most important: be yourself in everything you do. Honesty and real connections are what makes your business successful now. Steve Jobs taught us that having convictions is a good thing for your business and that’s what being honest is. And that’s what I’m demonstrating here. Sure, some people are going to be offended by my language and/or say it’s inappropriate in business, but in our businesses, being real trumps convention, every time. I swear (in multiple languages even), I’m passionate, I want y’all to succeed, and I work hard to make that happen. In 2012, I’m going to be more real and open with my thoughts and opinions, and that is going to scare off some people, but I know it will help those who stay and follow.
    For the others, well, see number 5.a., above.